Shipping Policy
OVERVIEW
McArthur Ridge prides itself on great products. Making sure they arrive to you is no different and we outline this process below with our delivery partner, Brandhouse.
SHIPPING WITHIN NEW ZEALAND
Delivery time should be:
- South Island – Overnight
- Lower North Island – 1-2 days
- Upper North Island – 2-3 days
This is subject to events outside of our control being weather events, Pandemic shutdowns, and acts of God that could affect the day-to-day operations of the business.
The courier will leave and take a photo of delivery. Any damage visible from the outside prior to opening must be photographed and sent to orders@brandhouse.co.nz should there be damage within once opened.
If damage is present from freight or the product is faulty You must let Brandhouse know immediately. Any claim must be received within 7 days of delivery. Any claim after this time will not be accepted.
Should you need to Claim for damage from freight, you must provide the following so we can present this claim to the relevant freight company:
- Full name and address.
- Consignment Note and invoice number.
- Date and time the item was delivered.
- Name of who signed for the Item.
Once we have received the above information, we will endeavour to reply withing 5 working days.
The submission of this information does not admit liability for your claim. Should the item be accepted as damaged. The damaged item remains the property of McArthur Ridge. The client is responsible for rewrapping the product ready for collection. A freight notice will be emailed to the client to adhere to the package.
If you have any questions surrounding the process or have damage to report, please contact Brandhouse at orders@brandhouse.co.nz or call our office on (03) 348 2777.
